Job Title: Knowledge Officer
Contract Type: Permanent, Full Time
Location: London, UK
Hours: 35 per week
Salary: £37,130 – £38,986 depending on experience with excellent benefits
Location: London, UK

About the Role:

In this role as Knowledge Officer, you will play a crucial role in supporting the knowledge management function with information management, knowledge capture and sharing activities, supporting the learning culture within the organisation and strengthen programmatic learning and knowledge sharing across the organisation.

On a day-to-day basis you will be engaging with colleagues in WaterAid country programmes and the International Programmes Department; managing WaterAid’s internal programme and policy information library; organising learning events and developing knowledge outputs in various forms such as reports, case studies, posters and infographics.

You’ll also:

• Work with the Learning and Knowledge Advisor to identify opportunities to build engagement of different audiences
• Analysis and synthesise evidence and learning
• Support Country Programmes and global teams to produce creative and knowledge products and effective dissemination plans
• Organising dissemination activities (such as webinars, engaging in conferences, etc.),
• Support Country Programmes and technical leads to for sharing knowledge [
• Coordination and oversight of PSU publications and blogs
• Be an active team member supporting a broad range of activities within the remit of the Research & Learning (R&L) team as required

About You:

We feel you’d be a great match if you are:

• A good communicator with strong written and oral communication skills
• Passionate about improving organisational efficiency and impact through knowledge
• Able to drive tasks forward with initiative
• A team player, able to work collaboratively, responsibly and under pressure.
• Nurturing a learning mindset. Actively seeking opportunities to learn; learns from others, adopting and sharing best practice.
• Culturally competent and you have a working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity, and Innovation.

To be successful, you’ll need:

• A degree in social sciences or related field or equivalent experience or equivalent experience

And proven ability in the following areas:

• information management (managing electronic and manual publications, systematising creation, control, update, disposal etc of records)
• developing a range of knowledge and communication products and formats (for example: briefs, reports, case studies) based on audience needs and preferences.
• collecting, analysing and synthesising data (for example: literature reviews, evidence syntheses, semi-structured interviews, and data analysis) involving multiple data sources and types.
• facilitating and implementing learning and sharing experiences / events
• stakeholder management, managing relationships

Additional information 

Our Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

An inclusive workplace:

We are committed to being an organisation where everyone is included, respected, and empowered to be their best. We represent and celebrate our staff, partners and everyone we work with, and create a culture where everyone can reach their full potential.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

To find out more information or to apply for this role, please visit the WaterAid website.